puji9 Privacy Policy – Your Data,
Your Rights

01Who We Are

puji9 is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "puji9", "we", "us", or "our", it means the puji9 platform and the team responsible for operating it. This policy applies to all services provided under the puji9 brand, including the website at puji9.com, the puji9 mobile app, the wallet system, and all games available on the platform.

puji9 acts as the data controller for the personal data collected through the platform. This means puji9 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

02Data We Collect

puji9 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party payment processors during deposit and withdrawal transactions.

puji9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03How We Use Your Data

puji9 uses your personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which puji9 processes your personal data are:

• Creating and managing your puji9 account, including verifying your identity and age.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket in BDT.
• Providing access to games and platform features available on puji9.
• Sending account-related communications such as transaction confirmations and security alerts.
• Detecting and preventing fraud, money laundering, and other illegal activity on the platform.
• Complying with applicable legal and regulatory obligations.
• Providing customer support and resolving account queries.
• Improving the puji9 platform based on aggregated, anonymised usage data.
• Administering responsible gaming tools such as deposit limits and self-exclusion.

Where puji9 wishes to use your data for a new purpose not covered by this policy, we will update the policy and notify you before any new processing begins.

04Legal Basis for Processing

puji9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to provide the puji9 service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing carried out for puji9's legitimate business interests, such as fraud prevention and platform security, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time by contacting puji9 support.

05Data Sharing

puji9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party game providers may receive a session token and anonymised player identifier to deliver game content. They do not receive your name, contact details, or payment information.
• Identity verification services: Where KYC verification is required, your identity documents may be shared with a verified identity verification provider for the sole purpose of confirming your identity.
• Legal authorities: puji9 may disclose personal data to law enforcement or regulatory authorities where required by law or in response to a valid legal request.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be shared with fraud prevention agencies or financial intelligence units as required by law.

06Cookies and Tracking

puji9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the puji9 website or use the app.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on puji9.
• Analytics cookies: Help puji9 understand how players use the platform so we can improve it. Data collected through analytics cookies is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the puji9 platform. The puji9 mobile app uses equivalent device-level tracking technologies that can be managed through your device's privacy settings.

07Data Retention

puji9 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. The general retention periods applied by puji9 are:

• Account and identity data: retained for the duration of your account plus 5 years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: retained for 5 years from the date of each transaction.
• Customer support communications: retained for 2 years from the date of the interaction.
• Technical and usage logs: retained for 12 months on a rolling basis.
• KYC verification documents: retained for 5 years from the date of verification or account closure, whichever is later.

When data is no longer required, puji9 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08Your Rights

As a puji9 player, you have a number of rights in relation to your personal data. puji9 is committed to respecting and facilitating these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact the puji9 support team at [email protected]. puji9 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified if this is the case.

09Data Security

puji9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the puji9 platform.
• Encryption of sensitive data at rest, including payment references and identity documents.
• Access controls that limit which puji9 team members can access personal data, based on the principle of least privilege.
• Regular security assessments and penetration testing of the puji9 platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure, access-controlled data storage environments with audit logging.

While puji9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your puji9 account and never share your login credentials with anyone.

10Children's Privacy

The puji9 platform is strictly for adults aged 18 and over. puji9 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the puji9 platform in any way.

If puji9 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any funds will be returned to the payment method used for deposit after appropriate checks.

If you believe a minor has registered an account on puji9, please contact the support team at [email protected] immediately so the matter can be investigated and resolved without delay.

11Changes to This Policy

puji9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, puji9 will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised effective date at the top. Continued use of the puji9 platform after an updated policy has been published constitutes acceptance of the revised terms. puji9 recommends reviewing this policy periodically to stay informed.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way puji9 handles your personal data, please get in touch. The puji9 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available 24/7 through the puji9 platform and mobile app
• Average response time: under 5 minutes via live chat

For questions about your account terms, please review the Terms and Conditions. For information about responsible gaming tools and support, visit the Responsible Gaming page.